Wild Wrap Return & Refund Policy

Last updated: 2026-08-25

Our kits are cut to order

Every Wild Wrap paint protection film (PPF) kit and vinyl decal kit is cut from a vehicle-specific pattern at the time your order is placed. Because each kit is produced for your order, returned items cannot be restocked or resold.

Please double-check your vehicle's year, model, trim, and body configuration before ordering. If you're not sure which kit fits your vehicle, email us at wildwrapdiy@gmail.com before you buy. We're happy to confirm the right fit for you.

Cancelling before we cut

If you need to cancel or change your order, email wildwrapdiy@gmail.com as soon as possible. If your kit has not yet been cut, we will cancel and refund it in full at no cost to you.

Once a kit has been cut for your vehicle, it can no longer be cancelled.

 

Change-of-mind returns

 

Orders shipped within Canada, the United States, and all other countries outside the EU and UK

Because our kits are cut to order, we do not accept returns, exchanges, or refunds for change of mind, incorrect vehicle selection, or ordering the wrong kit.

This does not affect your rights if your item arrives damaged, defective, or incorrect. See the section below.

Orders shipped to the European Union and the United Kingdom

If your order is shipped to an EU country or the United Kingdom, you have the right to cancel within 14 days of the day you (or someone you nominate) receive the goods, without giving a reason.

To cancel, email wildwrapdiy@gmail.com with your order number and a clear statement that you wish to cancel. You must then return the item to us within 14 days of telling us.

• Return shipping costs are your responsibility for change-of-mind cancellations.
• The item must be returned unused and unopened, with the film still rolled and the backing liner fully intact, in its original packaging.
• If the item has been handled beyond what is necessary to establish its nature and characteristics, for example if the liner has been peeled or the film has been trimmed, test-fitted, or applied, we may reduce your refund to reflect the diminished value.
• We will refund you within 14 days of receiving the returned item back, or of receiving proof that you have sent it, whichever is earlier.

 

Damaged, defective, or incorrect items are always covered

Please inspect your order as soon as it arrives.

If your kit arrives damaged, is defective, or is not what you ordered, contact us at wildwrapdiy@gmail.com within 14 days of delivery with your order number and clear photos of the issue and the packaging.

If we confirm the problem, we will replace the kit or refund it in full, including original shipping, at your choice where reasonable. We will cover the cost of returning the item where a return is required.

This applies to every order, in every country, regardless of the change-of-mind rules above.

Refunds

Once your return or claim is approved, we will refund you to your original payment method. Refunds are issued within 10 business days of approval. Your bank or card issuer may take additional time to post the funds.

If more than 15 business days have passed since we told you your refund was approved and you have not received it, please contact us at wildwrapdiy@gmail.com.

Where to send returns

Do not send anything back without contacting us first. Items returned without a prior return authorisation cannot be accepted or refunded.

Approved returns are sent to:

Wild Wrap 18 Glenmore Drive West Vancouver, BC V7S 1A4 Canada

Questions

Email wildwrapdiy@gmail.com and we'll get back to you.

⚠️ Implementation notes, do not publish this section

1. The biggest change, and why. Your old policy opened with a blanket "30-day return policy," then excluded custom products further down. Since nearly everything you sell is cut to order, those two statements contradicted each other. This version states the real rule up front.

2. Why the EU and UK still get 14 days. The EU exemption for custom goods is narrower than most sellers assume. It's meant for items made to an individual customer's unique specification, such as an engraved name or an uploaded photo. A pre-designed kit for a "Toyota Tacoma 4th gen" is a catalogue SKU that any Tacoma owner can buy, so it very likely does not qualify. Claiming the exemption there would be the riskiest thing in the whole document, so I've kept the 14-day right and instead protected you with the unopened, liner-intact condition and the diminished-value clause. Once the liner is peeled, the refund can be reduced. That gets you most of the protection without the legal exposure.

3. Things I removed. Perishable goods, flowers, plants, beauty products, hazardous materials, flammable liquids and gases. All of it was Shopify boilerplate with nothing to do with your catalogue. I also removed "no returns on sale items," which is not enforceable in the EU.

4. Things I changed in your favour. Your old policy promised "we'll send you a return shipping label," meaning you paid return postage on every return. Now you only cover return shipping when the fault is yours: damaged, defective, or wrong item. For EU change-of-mind cancellations, the customer pays, but only because the policy says so in advance, which is what makes it enforceable.

5. What you need to do for this to actually hold up. A no-returns policy generally only binds a customer if they saw it before paying. Add a short line to every product page, something like "Cut to order for your vehicle. Not returnable for change of mind, so please check your fit before ordering." Make sure the policy is linked in your checkout footer too. Some US states also require a no-returns policy to be conspicuously disclosed, or a default return right kicks in.

6. For Google Merchant Center. Merchant Center lets you set return policies per country. Set Canada, the US, and your other non-EU markets to "no returns," and set your EU and UK markets to a 14-day window so it matches this page. Google cares that what you declare matches what's on your site.

7. One caveat. I'm not a lawyer and this isn't legal advice. This is written to be honest, internally consistent, and to line up with the consumer rules as I understand them. But you're selling into eight countries, and if returns ever become a real cost centre, a Canadian e-commerce lawyer reviewing this once would be money well spent.