Wild Wrap Return & Refund Policy

Last updated: 2026-08-25

Our kits are cut to order

Every Wild Wrap paint protection film (PPF) kit and vinyl decal kit is cut from a vehicle-specific pattern at the time your order is placed. Because each kit is produced for your order, returned items cannot be restocked or resold.

Please double-check your vehicle's year, model, trim, and body configuration before ordering. If you're not sure which kit fits your vehicle, email us at wildwrapdiy@gmail.com before you buy. We're happy to confirm the right fit for you.

Cancelling before we cut

If you need to cancel or change your order, email wildwrapdiy@gmail.com as soon as possible. If your kit has not yet been cut, we will cancel and refund it in full at no cost to you.

Once a kit has been cut for your vehicle, it can no longer be cancelled.

 

Change-of-mind returns

 

Orders shipped within Canada, the United States, and all other countries outside the EU and UK

Because our kits are cut to order, we do not accept returns, exchanges, or refunds for change of mind, incorrect vehicle selection, or ordering the wrong kit.

This does not affect your rights if your item arrives damaged, defective, or incorrect. See the section below.

Orders shipped to the European Union and the United Kingdom

 

If your order is shipped to an EU country or the United Kingdom, you have the right to cancel your order within 14 days of receiving it, for any reason, and you do not need to give us one. This applies to change of mind, ordering the wrong kit, or any other reason.

To cancel, email wildwrapdiy@gmail.com within those 14 days with your order number and a clear statement that you wish to cancel. You then have a further 14 days from that email to send the item back to us.

Return shipping costs are your responsibility.

Once we receive the item back, we will refund you within 10 business days, and in every case no later than 14 days. If the film has been unrolled, the backing liner peeled, or the material cut, trimmed, test fitted or applied, we may reduce your refund to reflect the loss in value of the goods.

 

Damaged, defective, or incorrect items are always covered

Please inspect your order as soon as it arrives.

If your kit arrives damaged, is defective, or is not what you ordered, contact us at wildwrapdiy@gmail.com within 14 days of delivery with your order number and clear photos of the issue and the packaging.

If we confirm the problem, we will replace the kit or refund it in full, including original shipping, at your choice where reasonable. We will cover the cost of returning the item where a return is required.

This applies to every order, in every country, regardless of the change-of-mind rules above.

Refunds

Once your return or claim is approved, we will refund you to your original payment method. Refunds are issued within 10 business days of approval. Your bank or card issuer may take additional time to post the funds.

If more than 15 business days have passed since we told you your refund was approved and you have not received it, please contact us at wildwrapdiy@gmail.com.

Where to send returns

Do not send anything back without contacting us first. Items returned without a prior return authorisation cannot be accepted or refunded.

Approved returns are sent to:

Wild Wrap 18 Glenmore Drive West Vancouver, BC V7S 1A4 Canada

Questions

Email wildwrapdiy@gmail.com and we'll get back to you.